FAQs

How long does shipping take?

Our orders usually arrive within 7–21 business days, depending on your location. You’ll receive a tracking number once your order ships.

How can I track my order?

As soon as your order is dispatched, you’ll receive an email with a tracking link. Please allow 1–3 days for tracking info to update.

Do you accept returns?

Yes, we offer a 30-day return policy. Please refer to our Shipping and Returns page for full details.

Can I cancel my order?

You may cancel your order within 12 hours of placing it. After that, your order may already be processed and shipped.

My item arrived damaged. What should I do?

Please contact us immediately at support@namastezenpet.com with a photo of the damage. We'll arrange a replacement or refund.

Still have questions? Visit our homepage or reach out to our support team anytime.